Verification email not arriving
Check spam, request a new link, or use Google sign-in.
Last updated: 2026-05-05
Quick fixes (in order)
- Wait 2 minutes. Email delivery is usually instant but can take a moment under load.
- Check spam, promotions, and quarantine. Verification mail occasionally lands there on first sends.
- Confirm the address. Did you typo it? Try requesting again with the correct address.
- Click "Resend verification email" on the login screen (limit: 5 per hour).
- Use Google sign-in instead. No verification needed, instant access.
- Whitelist our domain with your IT team: emails come from
@pranas.co.
Why it might not arrive
| Cause | Fix |
|---|---|
| Caught by corporate spam filter | Ask IT to allowlist @pranas.co (we publish SPF + DKIM + DMARC) |
| Address has a typo | Sign up again with the correct address; the orphan account auto-cleans up |
| Mailbox full | Free up space and resend |
| You hit the 5/hour resend limit | Wait an hour or sign in with Google |
| Your domain blocks transactional senders | Use a personal email or Google sign-in to evaluate, then add the work email later |
Email deliverability standards we use
To maximize the chance the email reaches you:
- SPF authenticated
- DKIM signed
- DMARC aligned with
p=quarantine - Reply-To points at a real human-monitored inbox
- Plain-text fallback included alongside HTML
If our email still doesn't arrive after the steps above, your mail provider is almost certainly the issue — Google sign-in is the fastest workaround.
Verification link expired
Verification links are valid for 24 hours. If yours expired:
- Try to log in.
- Click Resend verification email on the prompt.
- Use the fresh link — old links are invalidated as soon as a new one is issued.
Still stuck?
Email contact@pranas.co from the address you tried to register with. We can manually verify the account.