My dashboard is missing data
Check filters first, then competitor registration.
Last updated: 2026-05-05
Short answer: if brand mentions or metrics are missing from your dashboard, it is almost always a filter or setup issue: check the Country, Date range and Scan filter at the top, confirm your competitors are registered, and make sure at least one AI Scan has completed for this brand. To learn what each metric means, see the AI search visibility metrics guide.
Triage in 30 seconds
Before assuming a bug, run through this short checklist — 90% of "missing data" reports are filter or registration issues.
1. Check the global filter bar
At the top of every dashboard page:
- Country — set to a specific country? Switch to All countries to confirm data exists elsewhere.
- Date range — defaulted to Last 30 days. Try All time to see if data exists outside the window.
- Scan filter — if you've selected specific scans, widgets only show those. Clear it.
- Brand selector — make sure you're viewing the brand you expect.
These filters apply globally with AND logic — narrow filters can easily zero out a widget.
2. Are competitors registered?
Competitive widgets (Top Brands, SOV, Co-occurrence, Heatmap, Gap Analysis) compare your brand against registered competitors. Unregistered AI-suggested brands can be excluded by toggles.
- Open Brands → Competitors and confirm your top 5–10 competitors are listed.
- Check the "Competitors only" toggle on widgets — when ON, only registered competitors appear.
3. Is there scan data at all?
New brands have zero data until you run your first scan. Check Results — if it's empty, run a scan.
4. Did you change the active brand?
The sidebar brand switcher scopes the dashboard. After switching, all widgets refresh against the new brand.
Specific widget issues
| Widget | Most common cause |
|---|---|
| Top Brands empty | Competitors-only toggle ON with no competitors registered |
| SOV missing your brand | Brand alias mismatch — check Brands → Aliases |
| Co-occurrence empty | Need at least ~50 successful queries to compute meaningful lift |
| Brand Perception missing | Run Analyze Perception explicitly — it's a separate pass from scans |
| Sources empty | Only Google AI Overview and a few citation-aware models populate sources |
| Audit "no data" | Click Run audit — Audit results aren't auto-generated |
Still stuck?
Email contact@pranas.co with:
- Brand name
- The widget that's missing data
- A screenshot of your filter bar
We can inspect server-side what was returned and fix data issues quickly.