Invoices and receipts
Download invoices from your billing portal.
Last updated: 2026-05-05
Accessing invoices
Go to Account → Billing.
Click Manage billing to open the secure customer portal (powered by Stripe).
From the portal you can:
- Download every past invoice as a PDF
- Update your payment method (card, etc.)
- Update your billing address and tax ID (for VAT)
- Cancel or pause your subscription
What's on a Pranas invoice
- Pranas legal entity, address, VAT ID
- Your billing address and tax ID (if provided)
- Plan name, billing cycle, and unit price
- Coupon discounts applied
- Top-up credit purchases (if any)
- Tax line (VAT/GST) where applicable
- Invoice number, date, and payment status
Invoices are automatically emailed to your billing email after each successful charge. Add an additional billing contact in the portal if your finance team needs a copy.
Where to do each billing task
| Task | Where | Notes |
|---|---|---|
| Download invoice PDFs | Account → Billing → Manage billing | Every past invoice is available |
| Update payment method | Customer portal | Card details are handled by Stripe, never stored by Pranas |
| Update billing address or tax ID | Customer portal | Needed for correct VAT treatment |
| Add a finance contact | Customer portal | Sends invoice copies to your finance team |
| Cancel or pause a subscription | Customer portal | Data is retained after cancellation |
| Request a refund | Email contact@pranas.co | Within 14 days of the charge |
Tax & VAT
For EU/UK customers we collect VAT based on the address you provide. Add your business VAT number in the portal to apply the reverse charge — invoices will then be issued without VAT, with the appropriate note.
Refunds
Refunds are handled case by case. Email contact@pranas.co within 14 days of a charge if you believe it was made in error. Top-up credits (which never expire) are non-refundable once consumed.